Building Strong Customer Relationships with Automated Follow-Ups
Keeping in touch with your customers is key to building lasting relationships, and automated follow-ups make this easy and efficient. Whether you’re reaching out to new leads, reminding clients of upcoming appointments, or ensuring satisfaction after a job is completed, timely follow-ups are crucial.
When to Follow Up:
Lead Nurturing: We all know to connect with potential customers immediately to increase conversion rates, but what about the customer that didn’t convert right away? Don’t let them slip through the cracks and continue following up with them in an email or text sequence that you can tailor to your brand voice and business!
Appointment Reminders: Keep clients informed to reduce no-shows and cancellations by creating automated text and email reminders.
Post-Job Check-Ins: Ensure satisfaction and encourage repeat business by following up after the service is completed.
Research shows that the highest profiting companies generate a significant portion of their revenue from repeat customers. Most customers prefer to return to a service provider they trust, so make sure they’re aware of your other offerings through consistent communication after you complete a job.
How Else Can You Improve Your Campaign?
Now that you understand the importance of integrating texts and emails into your follow up campaign, here are a few connections that can improve your sequences.
ResponsiBid partners with many well known companies such as:
Sendjim: where the sequence you build can trigger postcards at specific times in your process based on customers you are already doing business with.
Nice job: where you can integrate review requests in your post job follow up sequence
Quality Driven Software: where you can introduce customer surveys.
Webhooks: Don’t see the connection you are looking for? We can fire webhooks in the follow up builder, to make sure you can get data from ResponsiBid to a third party at any point of the campaign, where you get to decide the triggers!
