How Clearview Washing Turned Automated Follow-Up into a 12-Year Booking Machine
Christine’s Advice to Other Business Owners
“Most people don’t follow up. That’s your biggest opportunity. If you let leads go cold, someone else will book them. But if you automate it? You’ll win them back.”
Staying Top of Mind—Without Lifting a Finger
In today’s world, people expect convenience. And for Christine Hodge of Clearview Washing, keeping up with customers manually just wasn’t cutting it anymore.
“I used to track clients in notebooks. We’d try to remember who needed service—but honestly, people fell through the cracks.”
That all changed when Clearview implemented ResponsiBid’s follow-up system. Instead of chasing customers, the system keeps the conversation going for them—sometimes for over a decade.
🔄 Follow-Up That Never Sleeps
With ResponsiBid, follow-up messages go out automatically via email and SMS, reminding customers about quotes they’ve received, services they may need again, and helpful nudges that say: “We’re still here for you.”
“We have decline follow-ups go out for up to 12 years. I’m not kidding. People email us back five years later saying, ‘Thanks for the reminder—I just moved and need my windows cleaned again.’”
And it’s not just long-term customers. Even short-term re-engagements are happening without anyone on the team touching a thing.
💬 Texts That Close the Sale
ResponsiBid’s follow-up system gives Clearview the power to communicate how customers actually prefer—through text.
“Not everyone checks email, but people read their texts. With ResponsiBid, we send job confirmations, reminders, and follow-ups directly to their phone.”
This consistent contact builds trust and dramatically increases repeat bookings.
🧠 Smart Automation, Real Results
Because ResponsiBid automatically logs quotes, customer history, and service preferences, Christine’s team can respond quickly with personalized offers—without hunting through records or emails.
“If someone calls us after two years, I don’t need to send someone out for a new quote. I already have their window count and history. I just update the pricing. It’s that easy.”
💵 ROI You Can Feel
Even though follow-up is just one feature of ResponsiBid, it’s one of the most powerful.
“I can’t calculate the exact ROI, but I know it’s massive. If ResponsiBid only did follow-up and nothing else—it would still be worth every penny.”
Christine’s team has grown year-over-year, and she credits a huge part of that to the consistency of communication made possible by the system.
Ready to Follow Up Like a Pro?
ResponsiBid’s built-in follow-up system helps you:
✅ Stay top of mind with every lead
✅ Win back lost quotes—even years later
✅ Book more recurring services without extra work
✅ Communicate like a modern brand (via email and text)
